SHIPPING WILL START 9TH DECEMBER 2024

ALL ORDERS WILL BE PROCESSED AND PACKAGED WITHIN 2–3 WEEKS BEFORE BEING SHIPPED. YOU WILL RECEIVE A CONFIRMATION EMAIL WITH TRACKING DETAILS ONCE YOUR ORDER HAS BEEN DISPATCHED. THANK YOU FOR YOUR PATIENCE AND SUPPORT!

DELIVERY INFORMATION
DELIVERY TIMES ARE ESTIMATES AND START FROM THE DATE OF DISPATCH. WE STRIVE TO SHIP YOUR ORDER AS QUICKLY AS POSSIBLE; HOWEVER, WE CANNOT BE HELD RESPONSIBLE FOR DELAYS CAUSED BY REMOTE DELIVERY LOCATIONS OR ADVERSE WEATHER CONDITIONS. PLEASE ALSO ALLOW EXTRA TIME FOR DELIVERIES DURING SALE PERIODS AND HOLIDAYS.

WHEN PLACING YOUR ORDER, PLEASE ENSURE THAT YOUR BILLING AND SHIPPING ADDRESS DETAILS ARE ENTERED CORRECTLY, AS WE ARE UNABLE TO REDIRECT ORDERS ONCE THEY HAVE BEEN PLACED.

SHIPPING INFORMATION
WE SHIP FROM OUR WORKSHOP BASED IN LONDON. FOR DELIVERY DESTINATIONS OUTSIDE OF THE US, UK, AND EU, CUSTOMERS ARE RESPONSIBLE FOR PAYING ALL CUSTOMS DUTIES, IMPORT TAXES, AND FEES REQUIRED TO RECEIVE THEIR ORDER.

WE STRONGLY RECOMMEND CONTACTING YOUR LOCAL CUSTOMS OFFICE FOR DETAILED INFORMATION AND AN ESTIMATE OF THESE COSTS BEFORE PLACING YOUR ORDER. PLEASE NOTE THAT ANY DELAY IN PAYING CUSTOMS FEES WILL RESULT IN A DELAY IN THE DELIVERY OF YOUR ORDER.

SHIPPING RATES
UNITED KINGDOM — £5.99 (5–7 WORKING DAYS)

AUSTRIA, BELGIUM, CZECH REPUBLIC, CHANNEL ISLANDS, DENMARK, FRANCE, GERMANY, HUNGARY, IRELAND, LUXEMBOURG, NETHERLANDS, NORTHERN IRELAND, POLAND, SWITZER LAND, ITALY, LITHUANIA, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN — £25.00 (5–7 WORKING DAYS)

BOSNIA AND HERZEGOVINA, BULGARIA, CROATIA, ESTONIA, GREECE, ICELAND, LATVIA, NORWAY, ROMANIA, SERBIA, FINLAND, PORTUGAL — £30.00 (5–7 WORKING DAYS)

USA — £35.00 (7–10 WORKING DAYS)

CHINA, HONG KONG, JAPAN, PHILIPPINES, UAE, AUSTRALIA, TAIWAN, JAMAICA — £35.00 (10–14 WORKING DAYS)

REST OF THE WORLD — £40.00 (10–14 WORKING DAYS)

CUSTOMER SUPPORT
IF YOU HAVE ANY QUESTIONS REGARDING YOUR ORDER OR SHIPPING, PLEASE CONTACT US AT INFO@EASTWOODDANSO.COM. OUR TEAM ENDEAVORS TO RESPOND TO ALL INQUIRIES WITHIN 24 HOURS.

OUR OPERATING HOURS ARE MONDAY TO FRIDAY, 10 AM TO 6 PM (GMT).

RETURNS & EXCHANGES
FOR ALL RETURNS AND EXCHANGES, PLEASE CONTACT US AT INFO@EASTWOODDANSO.COM. YOU MAY RETURN ITEMS WITHIN 14 DAYS FROM THE DATE OF DELIVERY FOR A FULL REFUND, PROVIDED THE ITEM IS UNUSED, IN ITS ORIGINAL CONDITION, AND IN THE ORIGINAL PACKAGING WITH TAGS STILL ATTACHED.

RETURN CONDITIONS:

• ITEMS MUST BE UNUSED AND IN THE SAME CONDITION AS RECEIVED.
• ITEMS MUST INCLUDE ORIGINAL PACKAGING AND TAGS.
• WE RESERVE THE RIGHT TO REFUSE RETURNS THAT DO NOT COMPLY WITH THESE CONDITIONS.

DAMAGED OR FAULTY ITEMS:
IF YOU RECEIVE AN INCORRECT ITEM OR ONE THAT IS DAMAGED OR FAULTY, PLEASE NOTIFY US AS SOON AS POSSIBLE. ITEMS DAMAGED DUE TO NORMAL WEAR AND TEAR ARE NOT CONSIDERED FAULTY. WHERE POSSIBLE, WE WILL OFFER AN EXCHANGE IF A REPLACEMENT IS AVAILABLE, OR PROVIDE REPAIR SERVICES. IF A FAULTY ITEM CANNOT BE REPAIRED OR REPLACED, A FULL REFUND WILL BE ISSUED, AND WE WILL ARRANGE FOR THE RETURN OF THE FAULTY ITEM.

RETURN PROCESSING:
ONCE YOUR RETURN IS RECEIVED, IT WILL UNDERGO A QUALITY REVIEW. PLEASE ALLOW UP TO 7 DAYS FOR THIS PROCESS TO BE COMPLETED. IF THE ITEM PASSES INSPECTION, A REFUND WILL BE PROCESSED, AND A CREDIT WILL BE APPLIED TO YOUR ORIGINAL METHOD OF PAYMENT WITHIN 7–10 WORKING DAYS. PLEASE NOTE, REFUND TIMELINES MAY VARY DEPENDING ON YOUR BANK’S PROCESSING TIME.

ADDITIONAL INFORMATION:

• CUSTOMERS ARE RESPONSIBLE FOR SHIPPING COSTS ASSOCIATED WITH RETURNS.
• CUSTOMS AND DUTY FEES, AS WELL AS ORIGINAL SHIPPING COSTS, WILL NOT BE REFUNDED.
• REFUNDS ARE ONLY PERMITTED FOR FULL-PRICE ITEMS; SALE OR PROMOTIONAL ITEMS CANNOT BE REFUNDED.